Privacy Policy

Last Updated: December 2024

MikroFlo Industries Pvt. Ltd. ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, products, services, or any other platform operated by MikroFlo Industries Pvt. Ltd.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that identifies you or can be used to identify you, such as:

• Name
• Email address
• Phone number
• Postal/billing address
• Company name and designation
• Identification information (if required for regulatory purposes)

1.2 Non-Personal Information

Data that cannot be used to identify you directly:

• Browser type and device information
• IP address and location data
• Cookies and usage patterns
• Technical data about your interactions with our website or systems

1.3 Business or Transactional Information

• Purchase history
• Order details
• Payment-related information (processed securely through third-party providers)

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our products and services
• Process orders, payments, and transactions
• Communicate with you regarding inquiries, updates, offers, or support
• Improve our website, user experience, and service offerings
• Ensure compliance with applicable laws, regulations, and security standards
• Conduct data analytics to improve business operations

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data with:

3.1 Service Providers

Third-party vendors who assist in:

• Payment processing
• Data storage and hosting
• Website analytics
• Logistics and delivery
• Customer support

These providers are obligated to protect your data according to contractual and legal requirements.

3.2 Legal and Regulatory Authorities

We may disclose information when required to:

• Comply with law, regulation, or legal process
• Respond to government or regulatory requests
• Protect the rights, safety, and property of the Company or others

3.3 Business Transfers

In case of mergers, acquisitions, asset sales, or restructuring, your information may be transferred to the successor entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website performance
• Remember user preferences

You may control cookie settings through your browser; however, disabling them may impact website functionality.

5. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your information from:

• Unauthorized access
• Alteration
• Disclosure
• Destruction

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Meet legal or regulatory requirements
• Resolve disputes
• Enforce agreements

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct or update inaccurate data
• Request deletion of your information
• Withdraw consent (where applicable)
• Object to certain forms of processing
• Request a copy of your data

To exercise these rights, contact us using the details in Section 11.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Users are encouraged to review the privacy policies of external sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If we learn that information from a minor has been collected, we will take appropriate steps to delete it.

10. International Data Transfers

If data is transferred across international borders, we ensure appropriate protection measures in accordance with applicable data protection laws.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on our website with an updated "Last Updated" date. Continued use of our services signifies acceptance of the revised Policy.